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Quality Policy |
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Our Quality
Policy
NED's definition of "quality" is products and services
that
result in Complete Customer Satisfaction.
We are dedicated to manufacturing Competitively Priced,
Quality Products delivered on time and professionally
serviced.
We define
Excellence as surpassing our
customers' expectations.
Our challenge is to
Achieve
Excellence in everything
we do, including:
design * manufacturing * order fulfillment * customer service.
We recognize that customer satisfaction
results in Referrals and
Repeat
Business.
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What do we do? |
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Novel Electronic Designs, Inc. -- or NED -- has been creating, manufacturing, and
marketing electronic products since 1994.
This website, promotes
our Tournament
Master lockout systems -- products used to identify player responses
during quiz competitions (for
uses in games like Jeopardy ® or College Bowl ® or other popular
Game Shows).
Our products are used across the USA
and around the world by schools, churches, clubs, and
businesses.
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What are our products? |
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Our primary product is buzzer lockout systems.
We also do custom electronic circuit designs. Need a buzzer-lockout
system for a tournament with a special format? Give us a
call!
We are also very proud of our
custom-designed, handheld
push buttons. These buttons
have found numerous applications in a wide variety of
industries.
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Why did we start making buzzer systems? |
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In 1994, a quiz-bowl coach
asked us to repair her school's buzzer system. Her system had required
service often and she was unhappy
with its reliability. A
quick inspection of the system revealed that even after her system was
repaired, it wouldn't stay functional for long.
Rather than repair her old system, we
designed and built a system to her
specifications. We asked her to describe her ideal system...
we listened to her requirements and designed a buzzer system
with these characteristics: durable,
dependable, accurate, intuitive to use, and easy to set-up
& take down.
Two months later -- at the prototype's debut -- the new system
was very popular and we received several orders that same day.
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What's special about our products? |
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Experienced coaches recognize how well our systems are designed.
Our systems have the features they need. We've been told by many coaches that our systems are "the best they've ever seen."
Many coaches have been repeat customers -- they know other
systems are available but they come back to NED. Here's a list of ways
(click
here)
our products are different than others on the market.
NED's continued role as the exclusive supplier to the
Illinois High School Association's (IHSA) Scholastic Bowl state finals tournament is a
testament to the quality of our product. The IHSA won't
tolerate anything less than the best -- our lockout systems
provide the reliability they demand.
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How is NED different than other buzzer
system
companies? |
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- NED specializes in one product: buzzer systems.
We don't market
scoreboards, timers, megaphones, or question sets.
- We design and
manufacture our own products.
Our engineering staff is focused on buzzer
systems for quiz games, and as a result, our products and service are first class.
- The customer comes first!
As noted in our Quality Policy, NED's top priority is our customers' continued satisfaction. We are committed to
meeting or exceeding the needs of our customers... past and present.
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About our Company |
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Novel Electronic Designs, Inc. (NED)is a
growing company
located in scenic
Chillicothe, Illinois, a community of
6000 located in central Illinois, twenty minutes north
of Peoria.NED is classified
as a small business, but we're growing fast! We recently
tripled our manufacturing space to make room for
increased demand and three new products.
NED's founder and president has a
master's degree in Electrical Engineering and is
committed to creating rock-solid designs. These
designs - and our dedication to customer
service - set us apart. The dedicated folks that
assemble our products also contribute to the superior
quality of our products.
If you're ever in
the area, feel free to stop by! It's always a pleasure to
meet our customers. We'd be glad to give you a tour of
our facilities and show you our latest products.
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