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Buy Risk Free! |
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Our
#1
objective is customer satisfaction.
If, for any reason, you are not satisfied with a product purchased from
us, you may return it for a
refund.
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What May be Returned for Refund? |
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All "regular" NED products (that is, products
that are not special order) may be returned for a refund.
Products that are "special-order" or "custom-made" are not returnable unless a written agreement stating
otherwise was in place at the time of the order.
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Duration of Refund Eligibility |
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15 days to decide and
notify us if
you are returning the product, then...
product must be returned by
the 30th day for full refund.
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Notify NED within 15 days.
The customer must notify NED of their intent to return a product within 15 calendar days
from the day the product was delivered to the customer's shipping address.
Sale is considered final if notification has
not been received during the first 15 days.
Returned product must arrive within
30 days. NED must receive the product within 30 calendar days from the date
product was delivered to the customer's shipping address..
Products arriving between the 31st-45th days are regarded as a rental and the
customer will be charged our rental fee (US$60).
No returns will be accepted after the 45th day. Sale is final and no refund can be issued.
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Returning Product |
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STEP 1: NOTIFY US THAT
YOU'RE
RETURNING PRODUCT
The customer must notify NED by phone, fax,
or email of their intent to return the product. Notification must occur within 15 calendar
days of when the product was delivered to the customer's shipping address.
STEP 2: RETURN PRODUCT TO NED
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Pack the product.
Use
original packaging to securely pack the product. Ship the product to the NED address
listed on the PACKING FORM that was included with your product.
Ship so that it arrives in time.
The
customer must select a carrier and a mode of transportation (e.g., ground vs. second-day
air) that will ensure timely delivery. As noted above, product must
be received on-or-before the 30th day after product arrived at
customer's shipping address.
NED must receive the product.
It
is the customer's responsibility to ensure that delivery to NED occurs. Please call NED or
use your carrier's tracking system to verify delivery.
The product must arrive in new and
resalable condition.
NED will notify the carrier if damage occurred en route.
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NED will issue
refund or cancel our invoice.
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Expenses That are Refunded |
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The following expenses will be refunded:
the price paid for the product and any associated sales tax.
The customer will be billed for missing
and/or damaged parts.
Special Fee for Refunds associated
with an order placed with a Credit Card. For orders placed with a credit card,
NED will assess a 5% fee to cover fees associated with the cancelled order.
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Expenses that are not Refundable |
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Special fees associated with an order are
not refundable. These include - but are not limited to - express delivery fees, special
fees for shipments outside the continental USA, currency conversion, and special handling
(e.g., personal delivery).
NED is not responsible for the
cost of
returning the product to NED. Expenses associated with shipping, packaging services,
insurance, delivery confirmation, etc., are the responsibility of the customer.
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