maker of the Tournament Master...
premium quality lockout buzzer systems for academic competition

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Buy Risk Free!

 

Our #1 objective is customer satisfaction.

If, for any reason, you are not satisfied with a product purchased from us, you may return it for a refund.

 
What May be Returned for Refund?
 
All "regular" NED products (that is, products that are not special order) may be returned for a refund.

Products that are "special-order" or "custom-made" are not returnable unless a written agreement stating otherwise was in place at the time of the order.

 
Duration of Refund Eligibility
 

15 days to decide and notify us if
you are returning the product, then...
product must be returned by
the 30th day for full refund.

  • Notify NED within 15 days. The customer must notify NED of their intent to return a product within 15 calendar days from the day the product was delivered to the customer's shipping address. Sale is considered final if notification has not been received during the first 15 days.
     

  • Returned product must arrive within 30 days. NED must receive the product within 30 calendar days from the date product was delivered to the customer's shipping address..

    Products arriving between the 31st-45th days are regarded as a rental and the customer will be charged our rental fee (US$60).

    No returns will be accepted after the 45th day. Sale is final and no refund can be issued.

 
Returning Product
 

STEP 1:  NOTIFY US THAT YOU'RE RETURNING PRODUCT

The customer must notify NED by phone, fax, or email of their intent to return the product. Notification must occur within 15 calendar days of when the product was delivered to the customer's shipping address.

STEP 2:  RETURN PRODUCT TO NED

  • Pack the product.
    Use original packaging to securely pack the product. Ship the product to the NED address listed on the PACKING FORM that was included with your product.

  • Ship so that it arrives in time.
    The customer must select a carrier and a mode of transportation (e.g., ground vs. second-day air) that will ensure timely delivery. As noted above, product must be received on-or-before the 30th day after product arrived at customer's shipping address.

  • NED must receive the product.
    It is the customer's responsibility to ensure that delivery to NED occurs. Please call NED or use your carrier's tracking system to verify delivery.

  • The product must arrive in new and resalable condition.
    NED will notify the carrier if damage occurred en route.

  • NED will issue refund or cancel our invoice.

 
Expenses That are Refunded
 
  • The following expenses will be refunded: the price paid for the product and any associated sales tax.

  • The customer will be billed for missing and/or damaged parts.

  • Special Fee for Refunds associated with an order placed with a Credit Card. For orders placed with a credit card, NED will assess a 5% fee to cover fees associated with the cancelled order.

 
Expenses that are not Refundable
 
  • Special fees associated with an order are not refundable. These include - but are not limited to - express delivery fees, special fees for shipments outside the continental USA, currency conversion, and special handling (e.g., personal delivery).

  • NED is not responsible for the cost of returning the product to NED. Expenses associated with shipping, packaging services, insurance, delivery confirmation, etc., are the responsibility of the customer.

 
 
 

The most durable electronics in the buzzer business… the highest level of commitment to customer satisfaction.
© 2006-2013, Novel Electronic Designs, Inc. *** Chillicothe, Illinois USA
Orders/Service: 309-224-9945   Fax: 309-274-8454
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Page Content Updated: 06 April 2009          Reviewed: 31 December 2012