Home     Products     Service     About Us    Contact


Affordable, Premium buzzer-lockout systems for quiz games.
Premium Lockout Buzzers for Quiz Games

FREE SHIPPING for all orders over $99 !!!
(to addresses in the lower 48 states)


Our Return Policy


Our #1 objective is
customer satisfaction.

If, for any reason, you are not satisfied with a system purchased from us, you may return it for a refund.

"I bought the wrong system - can I exchange it for a different system?"

Please contact us immediately and we can discuss exchange-for-credit options.

"What may be returned for refund?"

All "regular" NED products (that is, products that are not special order) may be returned for a refund. Duration of eligibility is listed below. 
Our return policy only applies to complete systems, not replacement parts. If you have purchased parts you do not need, please contact us to evaluate options.

"Is there a time-frame for returns?"

You have 15 days from the day your order is delivered to evaluate it. If you decide to return it, please notify us during the 15 day evaluation period, and then ship the equipment back to us so that it's returned to us before the 30th day*** see procedure listed below ***

"Do I get a full refund?  Are there any fees?"

Customers returning equipment will be assessed a 15% restock fee.
This is basically a "rental fee" that covers our original processing costs. Refunds do not include fees for special services like customization, expedited shipping, shipping billed to the customer's account, customs and brokerage fees, taxes, etc.

If you're not sure the equipment you're ordering is right for your application, we suggest that you purchase one system to evaluate.

Also - equipment that is "custom-designed" or "modified" cannot be returned for refund. Please contact us immediately if the equipment we've provided does not have the functionality we discussed -- we will work with you to ensure the equipment has the functionality you requested.

"What is the procedure for returning a product?"


Notify NED within 15 days.
The customer must notify NED (Novel Electronic Designs, Inc) of their intent to return a product within 15 calendar days from the day the product was delivered to the customer's shipping address. Sale is considered final if notification has not been received during the first 15 days.

Returned product must arrive within 30 days. NED must receive the product within 30 calendar days from the date product was delivered to the customer's shipping address..

No returns will be accepted after the 30th day. Sale is final and no refund can be issued.


Pack the product.
Use original packaging to securely pack the product. Ship the product to the NED address listed on the PACKING FORM that was included with your product.

Ship so that it arrives in time.
The customer must select a carrier and a mode of transportation (e.g., ground vs. second-day air) that will ensure timely delivery. As noted above, product must be received on-or-before the 30th day after product arrived at customer's shipping address. Use a shipping method with delivery confirmation.


NED must receive the product.
It is the customer's responsibility to ensure that return is delivered to NED. Please call NED or use your carrier's tracking system to verify delivery.

The product must arrive in new and resalable condition.
The customer will be billed for missing, defaced, or damaged parts.

NED will notify the carrier if damage occurred en route.

NED will issue refund, and if applicable, a receipt will be emailed to the customer showing fees associated with the return.



Customer Service





About Us


1st player only Replacement Parts Who We Are W-9
Find all players Repairs Questions / Answers email
Quiz Timers Overhauls What's New phone / fax
Buttons / Activators Payments / Shipping Press Releases address
Power Warranty Sitemap  

2002-2020, Novel Electronic Designs, Inc.     Chillicothe, Illinois USA
Page Reviewed: 29 January 2020             Page Content Updated: 31 January 2017